Privacy Policy

Last Updated: October 26, 2023

SimbaLife Mobile Solutions Pte. Ltd. ("we", "our", or "us") is committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, disclose, and protect information that applies to our service, and your choices about the collection and use of your information.

1. Information We Collect

We collect several types of information from and about users of our mobile & eSIM services, including:

  • Personal Identifiable Information (PII): Such as your name, passport/ID details, address, email address, phone number, and payment information when you register for an account, purchase services, or contact our support.
  • Usage Data: Information on how you access and use our services, including IP address, device type, operating system, browser type, cellular network information, and diagnostic data.
  • Location Data: While using our services, we may collect and process information about your location if you enable location services on your device. This is primarily for network optimization and regulatory compliance.
  • Communication Data: Records of your communications with us, including customer support inquiries, feedback, and survey responses.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide, operate, and maintain our mobile and eSIM services.
  • To process your transactions and manage your accounts.
  • To improve and personalize your experience with our services.
  • To communicate with you, including sending service updates, security alerts, and support messages.
  • To monitor and analyze trends, usage, and activities in connection with our services.
  • To detect, prevent, and address technical issues, fraud, or other illegal activities.
  • To comply with legal and regulatory obligations, including IMDA submissions and numbering regulations in Singapore.

3. Disclosure of Your Information

We may share your information with:

  • Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
  • Business Partners: In connection with the provision of services, such as roaming partners or retail distributors, in an aggregated or anonymized form where possible.
  • Legal Compliance: When required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

We do not sell or rent your personal data to third parties for their marketing purposes without your explicit consent.

4. Data Security

The security of your data is paramount to us. We implement industry-standard technical and organizational measures designed to protect your Personal Identifiable Information from unauthorized access, use, alteration, and disclosure. These include:

  • Encryption of data in transit and at rest.
  • Regular security audits and vulnerability assessments.
  • Access controls to limit access to personal data to authorized personnel only.
  • Employee training on data protection and privacy best practices.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [email protected]
  • By phone: +65 6784 3927
  • By mail: SimbaLife Mobile Solutions Pte. Ltd., 9 Tampines Central 5, #08-102, Tampines, East Region, 528523, Singapore.